Terms & Conditions
Terms and Conditions
Last updated: 29 September 2026
1. About us
Garden Harbour is operated by Knowledge Park Private Limited, registered in England and Wales under company number 16370557.
Website: https://www.gardenharbour.co.uk Email: support@gardenharbour.co.uk Business correspondence address: WareHouse Units 10A1, Sir Alfred Owen Way, Pontygwindy Industrial Estate, Caerphilly, CF83 3HU
These terms apply to purchases made through our website by consumers for personal use. Nothing in these terms limits your statutory consumer rights.
2. Products and descriptions
We aim to provide accurate product descriptions, images and specifications. Packaging and colours may vary slightly, but products must match their description.
Please check product sizes, quantities, suitability and application instructions before ordering. Contact us if you need further information.
3. Prices and payment
Prices are shown in pounds sterling and include applicable taxes. Delivery charges and the total amount payable are displayed before you place your order.
Payment must be authorised before dispatch. If we discover a pricing or description error before accepting your order, we will explain the error and give you the choice of proceeding on the correct terms or cancelling for a full refund.
4. Orders and acceptance
Your order is an offer to purchase the selected products. An automated acknowledgement confirms that we have received your order.
We accept your order when we send a dispatch confirmation. If we cannot accept your order, for example because a product is unavailable or payment cannot be authorised, we will notify you and refund any payment taken for it.
5. Delivery
Available delivery areas, charges and estimated delivery times are shown before checkout.
Unless we agree otherwise, we will deliver within 30 days of accepting your order. If delivery is delayed, we will contact you. Your legal rights to cancel for late delivery remain unaffected.
We remain responsible for goods until they are received by you or a person you nominate, except where you independently appoint a carrier we have not offered.
Please provide an accurate delivery address and contact us promptly about delivery problems.
6. Cancelling because you changed your mind
For most products purchased online, you may cancel without giving a reason from the time you order until 14 days after the day you receive them. Our system process the order automatically and we may not be able to cancel the order, Where one order is delivered separately, the period generally runs from receipt of the last item you can return the product as per our return policy.
Tell us by emailing support@gardenharbour.co.uk or sending a clear cancellation statement to our correspondence address. You may use the cancellation form below, but you do not have to.
Return the goods within 14 days of notifying us. Contact us for return instructions; prior approval is not a condition of exercising your cancellation rights.
7. Returns and refunds
Returns address: WareHouse Units 10A1, Sir Alfred Owen Way, Pontygwindy Industrial Estate, Caerphilly, CF83 3HU
For change-of-mind cancellations, you pay the direct return costs, provided we informed you of this before purchase. For goods that cannot normally be returned by post, we will disclose the return cost or a reasonable estimate before purchase.
You may inspect goods as you would in a shop. We may make a lawful deduction for loss in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning.
For a cancelled order, we refund the product price and the cost of our least expensive standard delivery option. Additional charges for premium delivery are not refundable.
Refunds are made without undue delay and within 14 days of receiving the returned goods or evidence that you sent them back, whichever is earlier. We use the original payment method unless expressly agreed otherwise, without refund fees.
8. Exceptions to change-of-mind cancellation
Cancellation rights may not apply to goods made to your specifications or clearly personalised, or goods liable to deteriorate or expire rapidly. Any applicable exception will be explained before purchase.
Opening ordinary packaging does not automatically remove cancellation rights. These exceptions do not affect your rights where goods are faulty or not as described.
9. Faulty, damaged or incorrect goods
Goods must be of satisfactory quality, fit for purpose and as described.
If your order arrives damaged, faulty or incorrect, contact support@gardenharbour.co.uk with your order details. Photographs may help us resolve the issue.
You generally have a 30-day right to reject faulty goods for a refund. After that, rights to repair, replacement, a price reduction or a refund may apply, depending on the circumstances. A shorter rejection period may apply to genuinely perishable goods.
We will cover reasonable return costs where goods are faulty, incorrect or not as described. You do not have to pursue a claim with the manufacturer instead of us.
10. Gardening products and safe use
Follow product labels and manufacturer instructions for application, storage and disposal. Use weedkillers, fertilisers and pest-control products only for their approved purposes.
Gardening outcomes depend on factors including weather, soil, timing and application. General website advice does not replace product-specific instructions or affect your rights if a product is defective or misdescribed.
11. Discounts and promotions
Discount codes are subject to the eligibility, expiry dates and other conditions stated with each offer. Enter any applicable code before completing checkout.
Changes to promotions will not affect discounts already accepted as part of an order.
12. Our responsibility
We are responsible for foreseeable loss or damage caused by our breach of these terms or failure to use reasonable care and skill.
We do not exclude or restrict liability where doing so would be unlawful, including liability for fraud, death or personal injury caused by negligence, or your statutory rights concerning goods.
13. Privacy
We handle personal information in accordance with our Privacy Policy. Please also refer to our Cookie Policy for information about cookies used on the website.
14. Complaints
Please email support@gardenharbour.co.uk with your order number, details of the issue and your preferred resolution. We will investigate and seek to resolve complaints fairly.
If we cannot resolve your complaint, we will provide any information about alternative dispute resolution required by law.
15. Changes and applicable law
We may update these terms for future purchases. The terms in force when you place your order apply to that order.
These terms are governed by the law of England and Wales. Consumers living elsewhere in the UK retain the mandatory protections and rights to bring proceedings in their home jurisdiction.
Optional cancellation form
To: Garden Harbour, Knowledge Park Private Limited Email: support@gardenharbour.co.uk Postal address: Units 10A1, Sir Alfred Owen Way, Pontygwindy Industrial Estate, Caerphilly, CF83 3HU
I give notice that I wish to cancel my contract for the following goods:
Goods / order number: Date ordered / received: Customer name: Customer address: Date: Signature (only if submitted on paper):